Policies

Bookings

Presently, bookings can be made online through my booking software (,) as well as via email or phone. I confirm that I will respond to your request for an appointment, whether by email or telephone, within 1 business day.

Appointment Time

Please arrive on time to your appointment. If you are a few minutes early I will ask you to wait outside in your vehicle as I will come out to signal you in for the appointment to reduce congestion in the waiting area.

Medical History

At least 24 hours prior to your first appointment, please complete this Medical History Intake form so I can be well prepared for your first treatment.

Electronic Devices

During your massage treatment, it is expected that all of your electronic devices will be turned off in order to ensure a calm and relaxing environment.

Payment

For payment, I currently accept debit/credit, cash, cheque, or direct e-Transfer. I also provide direct billing for most insurers. Please deliver any e-Transfer to cassysouthallrmt@gmail.com.

Cancellations

Due to COVID-19 safety precautions currently in place, I will not charge for cancelled appointments within 24 hours of the scheduled treatment time, if you and/or someone in your family is sick. However, if you cancel for any other reason the standard 24-hour cancellation policy will take effect such that you will owe the full amount identified for the booked treatment.

COVID-19 Protocols

In line with the requirements and guidelines temporarily established by the Registered Massage Therapists Association of British Columbia, I have put into place temporary protocols to address the risk posed by the COVID-19 virus.

You can view the current Protocols and Guidelines here. I would ask that you review the Protocols page and complete this survey at least 24 hours prior to each of your booked massage treatments.

Privacy Policy

Any information submitted through a contact form or survey on this website is not stored on the web server and is provided to me directly by email only.

I will not share any of your information submitted through this website or to me personally, by telephone, or by email with any third party without your express written consent, with the exception of response to a formal subpoena delivered by a municipal, provincial, or federal law enforcement agency. If such a subpoena is submitted to me regarding your records, I will notify you of the request prior to delivery of any information to the requesting law enforcement agency.